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Return Policies and Procedures

Pleasure Closet provides it's services to you on the following terms and conditions. By placing an order you agree to be bound by these terms and conditions:

Pleasure Closet offers product warranty on all products, which is valid for 14 days from the date the product leaves our warehouse.
If the product is found to be faulty, it will be replaced with the same product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the product.

Refund will only be offered when we cannot replaced the same product.

Refund or replacement will not be offered if products found to be physically damaged or water damaged caused by customer.

Shipping damaged to product must be reported back to Pleasure Closet immediately upon customer received the product. Product must be returned to Pleasure Closet with full original packaging, manuals and accessories.

Customer must retain the products display packaging for the warranty period as we ask you to include the display packaging with the returned product.

Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive an item that is damaged and wish to receive a replacement please email photos of both the damaged item and the packaging, together with your claim so we may process it promptly.

Your satisfaction is important to us but we do not offer a satisfaction guarantee on any of our products, however we will do our utmost to keep our customers happy and satisfied.

It is the customer's responsibility to return the faulty product together with it's display packaging. It is the customer's responsibility to pay for the return shipping fee.

The replacement product will be sent out to you, at no charge, within 5 working days.

How to return your product

Our Returns Postal Address
Please return your product to:


Please read this entire page before returning your product.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • The reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Including the original order confirmation or invoice you received with your product, will help us greatly. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.

For more information, don't hesitate to contact us


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