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Same day dispatch

At Pleasure Closet, we pride ourselves on our fast and discreet dispatch service, which allows our fun-loving customers to enjoy their purchases hassle-free and as soon as possible.

Orders are shipped within 24 hours from our warehouse in Australia (excluding weekends and holidays).

If you place your order Monday to Friday before 2pm AEDT, it will be dispatched on the same day.

If you've missed the 2pm cut-off time, or in the unlikely event that your order was unable to be dispatched on the same day, rest assured that it will leave our warehouse on the next business day.

For the quickest dispatch, we recommend using our credit card payment option. Orders will only be dispatched once we receive your payment. Credit card payments are instant.

For urgent orders, we highly recommend contacting our friendly customer service team for assistance via our Contact Us page.

All orders are sent via Australia Post. In the case of deliveries to New Zealand, USA and other international locations, orders will be forwarded to the local postal service.

Your order will be discreetly packaged and will not include references relating to the product purchased or name of the site purchased from. For further discretion, the sender’s name will not be displayed on the parcel.

COVID-19 Update

Following dispatch from Pleasure Closet, airline cancellations and government restrictions because of COVID-19 mean that in some regions our logistics partners may be experiencing delays:

New Zealand:

* Express: 3-8 business days

* Standard: 7-15 business days

USA:

* Express: 7-15 business days

* Standard: 10-20 business days

Express items will be given priority over Standard and Economy items during this time.

These times are for new shipments only. For items sent between 25th March and 30th April, additional delivery delays are occurring.

Rest assured that our logistics partners are using the most safe and efficient routes to deliver your items as quickly as possible.

Thank you for your patience.

Australian deliveries

For Pleasure Closet customers.

Delivery time in business days.

Melbourne & Sydney: 1-2 days
VIC, NSW, SA, QLD, ACT, TAS: 2-5 days
WA, NT: 2-7 Days

Regular: 2-7 days - AU$9.99 per order (FREE shipping for orders over AU$59)

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

The standard shipping service offers two options:

Option 1: Signature required (recommended)

This option requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can collect your parcel from the nearest post office.

When using this service, we fully guarantee the delivery of your parcel.

Option 2: Authority to leave (ATL)

If you choose this option, your order may be left unattended at the delivery address.

However, if the area is deemed unsafe for delivery, the postal service worker or driver, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

By choosing the ATL option, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

Express: 1-3 days - AU$12.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

This service does not require your signature when the parcel is delivered.

If you choose this option, your order may be left unattended at the delivery address.

However, if the area is deemed unsafe for delivery, the postal service worker or driver, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

By choosing the express shipping option, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

New Zealand deliveries

For Pleasure Closet customers.

Delivery time in business days.

Regular: 3-10 days - NZ$9.99 per order (FREE shipping for orders over NZ$59)

Allow 3-14 days for deliveries to rural areas.

This is a receipted delivery service that requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can collect your parcel from the nearest post office.

Your parcel will only be trackable once your order arrives in New Zealand.

Express: 2-4 days - NZ$14.99 per order

This service is fully trackable and requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can collect your parcel from the nearest post office.

USA deliveries

For Pleasure Closet customers.

Delivery time in business days.

Regular: 3-10 days - US$9.99 per order (FREE shipping for orders over US$59)

This is a track and trace service that does not require your signature when the parcel is delivered.

If you choose this option, your order may be left unattended at the delivery address. However, if the area is deemed unsafe for delivery, the postal service worker or driver may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

By choosing the standard shipping option, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

Express: 2-4 working days - US$16.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

The service is fully trackable and requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can contact the post office to arrange collection of your parcel.

All other countries deliveries

Delivery time in business days.

Regular: 3-10 days

Australian customers: AU$9.99 per order (FREE shipping for orders over AU$59)

New Zealand customers: NZ$9.99 per order (FREE shipping for orders over NZ$59)

USA customers: US$9.99 per order (FREE shipping for orders over US$59)

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

This is a receipted delivery service that requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can collect your parcel from the nearest post office.

Express: 2-4 days

Australian customers: AU$16.99 per order

New Zealand customers: NZ$16.99 per order

USA customers: US$16.99 per order

This service is fully trackable and requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can contact the post office to arrange collection of your parcel.

Customer terms for New Zealand, USA & all other countries

New Zealand, USA and all other countries' customers to this site warrant, understand and agree to the following:

  • Customers will be liable for any customs charges, duties or tariffs for their destination country.
  • If customs impounds the goods sent from us, the charges and/or cost of goods will not be refunded.
  • If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

Any questions?

If you have any questions about our fast and discreet delivery, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.

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